qk99 Privacy Policy

1 Who We Are

qk99 is an online betting and gaming platform accessible at https://qk99.io, offering sports betting — including cricket (BPL, IPL, T20 World Cup), football, and kabaddi — alongside live casino games, slots, and other gaming products. qk99 is operated as a dedicated platform for players based in Bangladesh, with all services available in the English language and all transactions conducted in Bangladeshi Taka (BDT, ৳).

For the purposes of this Privacy Policy, qk99 acts as the data controller in respect of the personal information you provide when registering an account, making deposits or withdrawals, placing bets, contacting support, or otherwise interacting with the platform. As data controller, qk99 is responsible for determining the purposes and means of processing your personal data, and for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about this Privacy Policy or about how qk99 handles your personal data, please contact our support team at [email protected]. Contact details are provided as plain text only and are not clickable links.

2 Data We Collect

qk99 collects personal data through a number of channels: directly from you when you register an account or contact support; automatically as you use the platform; and, in limited circumstances, from third-party verification and payment partners. The following table summarises the categories of personal data qk99 collects and the primary source of each.

qk99 does not require you to provide sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data. If you voluntarily disclose such information in the course of a support interaction, qk99 will handle it with appropriate care but will not store it beyond the duration necessary to resolve your query.

Where qk99 requests personal data on the basis that it is required to provide a service (for example, identity verification before a withdrawal can be processed), failure to provide that data may result in qk99 being unable to deliver the relevant service. In such cases, qk99 will inform you of the specific requirement and its consequences before any restriction is applied to your account.

3 How We Use Your Data

qk99 uses the personal data it collects for the following specific purposes. We process your data only where there is a clear, legitimate reason to do so, and we do not use it for any purpose incompatible with the purpose for which it was originally collected.

To create and administer your qk99 player account, verify your identity and age (21+ requirement), manage your account settings, and enable you to log in securely to the platform from Bangladesh or wherever you are located at the time.

To process deposits made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard; to process withdrawal requests back to your registered payment method; and to maintain accurate records of your transaction history for your reference and for regulatory compliance purposes.

To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multiple account registration, and other activities that violate qk99's Terms and Conditions or that may constitute unlawful conduct. Technical data such as IP addresses and device fingerprints play an important role in this process.

To monitor betting patterns and account activity for signs of problem gambling behaviour; to apply deposit limits, session reminders, or self-exclusion restrictions where appropriate; and to contact players proactively where qk99's responsible gaming systems identify a potential welfare concern.

To respond to your support queries submitted via [email protected]; to investigate account-related complaints; to provide technical assistance; and to maintain a record of your support interactions so that our team can provide consistent and informed assistance across all contacts.

To analyse aggregated, anonymised usage data to understand how players across Bangladesh interact with the qk99 platform; to identify pages or features that may benefit from improvement; and to inform decisions about new games, sports markets, or platform features. This analysis does not involve identifying individual players.

Where you have explicitly opted in to receive promotional communications, qk99 may contact you by email with information about relevant promotions, bonus offers, and seasonal events such as BPL season specials, Eid promotions, or Pohela Boishakh offers. You may withdraw your consent to receive marketing communications at any time by contacting [email protected].

4 Legal Basis for Processing

qk99 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing is necessary to fulfil qk99's obligations to you under the Terms and Conditions — for example, creating your account, processing your deposits and withdrawals, and settling your bets.
• Legitimate Interests: Processing is necessary for qk99's legitimate business interests, including fraud prevention, platform security, and improving the betting experience for players in Bangladesh, provided those interests are not overridden by your rights and interests.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and record-keeping requirements.
• Consent: For certain processing activities — such as sending marketing emails or placing non-essential cookies on your device — qk99 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

qk99 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for the specific purpose of sharing.

To process your deposits and withdrawals, qk99 must share relevant financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, and our banking partners in Bangladesh (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These partners act as independent data controllers in respect of the data they process and are bound by their own privacy obligations.

Where qk99 uses a third-party KYC verification service to confirm your identity or age, the identity documents and associated personal data you submit will be shared with that service provider. These providers are engaged under data processing agreements that restrict them to using your data solely for the purpose of verifying your identity on qk99's behalf.

qk99 may share technical data — including IP addresses, device identifiers, and account behaviour signals — with fraud detection and cybersecurity service providers in order to identify and prevent fraudulent, abusive, or unlawful activity on the platform.

qk99 may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, court order, or other binding legal process. In such cases, qk99 will disclose only the minimum information necessary to satisfy the legal requirement.

In the event that qk99 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the successor entity as part of that transaction. qk99 will notify you of any such transfer and of any material change to the way your data is handled that results from it.

6 Cookies & Tracking Technologies

qk99 uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit a website. The cookies used by qk99 fall into the following categories:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your account preferences. These cookies cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to collect anonymous, aggregated information about how visitors use the qk99 platform — such as which pages are visited most frequently and how long players spend on each section. This data helps qk99 improve the platform for players across Bangladesh. Individual players are not identified through analytics cookies.
• Functional Cookies: Used to remember choices you have made — such as your preferred language (English) or previously entered username — to provide a more personalised and convenient experience on subsequent visits.

qk99 does not use third-party advertising cookies or cross-site tracking cookies. You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may affect the security and functionality of your qk99 account.

7 Data Retention

qk99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and transaction records: Retained for a minimum of five years following account closure, in order to comply with anti-money laundering and financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five years following the date of submission or account closure, whichever is later.
• Support communications: Retained for three years following the resolution of the relevant query or complaint, to enable qk99 to provide consistent support and to defend against any potential legal claims.
• Technical and usage data (logs): Retained for twelve months from the date of collection, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of the consent period plus three years following withdrawal of consent, as evidence of the original consent.

When personal data is no longer required for any of the above purposes and no legal retention obligation applies, qk99 will securely delete or anonymise it in a way that prevents reconstruction of the original data.

8 Data Security

The security measures qk99 employs include the following:

• Transport Encryption: All data transmitted between your device and qk99 servers is encrypted using TLS 1.2 or higher (256-bit SSL), including all login, registration, deposit, and withdrawal flows.
• Password Security: Account passwords are never stored in plain text. qk99 uses a modern one-way cryptographic hashing algorithm with salting to protect stored credentials. qk99 staff cannot retrieve or read your password.
• Access Controls: Access to production systems and player data is restricted to authorised qk99 personnel who require it to perform their job functions. All internal access is logged and audited.
• Infrastructure Security: qk99 servers are hosted in secure data centres with physical access controls, redundant power, and network intrusion detection systems.
• Regular Security Reviews: qk99 conducts periodic internal security reviews and engages third-party assessors to evaluate the effectiveness of its security controls.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, qk99 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your qk99 login credentials and for ensuring the security of the device from which you access the platform. If you believe your account has been compromised, contact [email protected] immediately.

9 Your Rights

As a qk99 player based in Bangladesh, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact [email protected] with a clear description of your request. qk99 will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of all personal data qk99 holds about you, along with information about how it is used and with whom it is shared. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: If any personal data qk99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly in your account settings; for more complex corrections, contact support.
• Right to Erasure: In certain circumstances — for example, where qk99 no longer has a lawful basis for processing your data and no legal retention obligation applies — you may request that qk99 delete your personal data. qk99 will inform you if erasure is not possible due to an overriding legal obligation.
• Right to Restrict Processing: You may request that qk99 temporarily restrict the processing of your personal data — for example, while you contest the accuracy of the data or while a complaint is being investigated.
• Right to Object: You have the right to object to processing of your personal data where qk99 relies on legitimate interests as the legal basis. qk99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where qk99 processes your data on the basis of your consent (for example, for marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that qk99 provide your personal data in a structured, commonly used, machine-readable format.

qk99 will not charge a fee for processing a reasonable rights request. However, qk99 reserves the right to charge a reasonable administrative fee where requests are manifestly unfounded or excessive in nature. Requests that cannot be authenticated as coming from the account holder will not be actioned until identity is confirmed.

10 Children & Minors

The qk99 platform is strictly intended for adults aged 21 and above. qk99 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the qk99 platform, create an account, or provide any personal information.

If qk99 becomes aware that it has collected personal data from an individual who is under 21 years of age, it will take immediate steps to delete that data and close the associated account. All deposits made through an underage account will be returned to the originating payment method, and any bets placed or winnings generated will be voided.

If you have reason to believe that a minor has registered an account with qk99, please notify us immediately at [email protected] so that we can investigate and take appropriate action. qk99 takes its obligations in relation to the protection of minors extremely seriously.

11 Third-Party Links

The qk99 platform may, from time to time, contain references to third-party services — such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) or payment partners (bKash, Nagad). Where these third parties operate their own platforms or services that you access separately from qk99, those platforms are governed by their own privacy policies, over which qk99 has no control.

qk99 is not responsible for the privacy practices or the content of any third-party platform. We encourage you to review the privacy policy of any third-party service you use in connection with or alongside the qk99 platform, particularly in respect of payment processing services where your financial data is involved.

12 Policy Updates

qk99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer to players in Bangladesh. When material changes are made, qk99 will notify registered players by email to the address associated with their account, and will update the effective date shown at the top of this page.

Minor changes — such as typographical corrections or clarifications that do not alter the substance of the policy — may be made without prior notice. qk99 encourages all players to review this Privacy Policy periodically. Continued use of the qk99 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

If you disagree with any material change to this Privacy Policy, you should cease using the platform and contact [email protected] to request account closure and the deletion of your personal data where applicable.

13 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a privacy-related complaint, please contact the qk99 data support team using the details below. All contact details are provided as plain text only and are not clickable links.

• Support Email: [email protected] — for account queries, data access requests, and general privacy questions
• Business Email: [email protected] — for formal complaints and escalated privacy concerns
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: qk99 will acknowledge privacy-related queries within 48 hours and provide a substantive response within 30 days of receiving a valid, authenticated request

To submit a formal privacy complaint, please email [email protected] with the subject line "Privacy Complaint", your full name as registered on your qk99 account, a detailed description of your concern, and any relevant dates or reference numbers. qk99 will investigate all formal privacy complaints thoroughly and respond in writing within 30 days.

qk99 is committed to resolving all privacy concerns directly with players. If you feel that your concern has not been adequately addressed after contacting qk99, you may seek further guidance through independent consumer or legal channels available in Bangladesh.